Automated Delivery System

What we do

Project Detail

DEVELOPMENT, INSTALLATION AND OPERATION OF AN AUTOMATED DOCUMENT DELIVERY SYSTEM

ClientLOCAL CITY GOVERNMENT
ScopeSYSTEM DEVELOPMENT, MOBILE AND WEB APPLICATION, SYSTEM OPERATION AND SUPPORT

01  Challenge

To facilitate its move towards online transactions, the client wanted to automate the delivery of certified documents to business owners and establishments as soon as the business permits are approved. The automated delivery of certified documents facilitates transparency in the processing and delivery of documents in real time and removes any potential third-party intervention in the process.

02  Solution

In August 2022, DigiLabs delivered Phase 1 of the Automated Document Delivery System. Phase 2 was delivered by March 2023 which extended the system to 4 other departments. DigiLabs delivered the following:

Administration Portal Interface

  • Web Application.
  • System Management.
  • Delivery Verification (Email & Text)
  • Delivery Monitoring (Real Time).
  • Assigning Roles and Rights.
  • Creation of Reports.
  • Audit transactions.
  • Mobile Responsive Interface.

Mobile Driver Delivery Portal

  • Mobile App Delivery Resource.
  • Account Creation (Unique Identifier) and Login Portal.
  • Document delivery Verification, Monitoring and Notification.
  • Two-Level Authentication.

Client Portal

  • Delivery Tracking & Monitoring.
  • Delivery Verification.
  • Mobile Responsive Interface

Database Application

  • Secure, robust and scalable cloud server.
  • Remote enabled.
  • Backup and recovery contingency.

To date, the Automated Document Delivery System has delivered more than 290,000 documents with 24 full time riders across five departments and has received numerous awards for business excellence.