I have had the pleasure of successfully running businesses across a diverse range of fields from business process outsourcing and management consultancy to digital marketing & advertising, distribution & logistics, gaming, and of course, enterprise digital transformation. I have also studied many other businesses. What always fascinates me is how different businesses operate and consistently deliver superior products and services.
“Would you like fries with that!” This famous simple question has helped McDonald’s sell millions of French fries each year.
If you ever shopped on Amazon, every time you add an item to your bag you will receive a suggestion for other products that “You might also be interested in”!
Airlines gain millions more in revenue when they upsell preferred economy seats at the front of the cabin when you buy your ticket online.
What do these and other great brands have in common?
These companies have strong and proven business systems, working together to deliver consistently high-quality service and products again and again and again.
When you first start your business, it is more than likely that you will have to work in your business and in all parts of your business. It is during this time that you will start developing the standard operating procedures for different parts of your business.
This book is a guide on how to develop the 11 Key Business Systems and the standard operating procedures for your business in a systematic way so you can work on your business and not in it.
WHY ARE STANDARD OPERATING PROCEDURES CRITICAL TO YOUR BUSINESS!
“Most importantly, sound standard operating procedures are essential to scale and grow your business from 1 to 1,000! “
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